Frequently asked questions - FAQ
PRIVACY
> WHERE CAN I FIND INFORMATION ABOUT HOW PRIVACY IS MANAGED?
Posted: giu 12, 2019 by Admin in PRIVACY
At this link you will find all the information.
INVOICING
> CAN I HAVE AN INVOICE OF MY ORDER?
Posted: giu 12, 2019 by Admin in INVOICING
Yes, for every order we issue a regular invoice, both for private customers and for corporate customers.
You will receive an invoice by email on the day of shipment of the goods. You can download the invoice in pdf format directly from the customer area.
> ARE A COMPANY, HAVE A DEDICATED PRICE LIST?
Posted: giu 12, 2019 by Admin in INVOICING
Yes, you can use our industrial price list, with prices reduced by 30%. On the industrial price list we do not apply any discount on the shipping cost and the prices are displayed excluding VAT.
RETURNS AND EXCHANGES
> WHAT DO I DO TO CANCEL AN ORDER?
Posted: lug 14, 2016 by admin in RETURNS AND EXCHANGES
Pursuant to the Italian Consumer Code (D. Lgs. n.206/2005), as amended by D. Lgs. n. 21/2014, when the Client assumes the role of Consumer, and therefore a private individual acting for purposes other than professional activity, he/she has the right to withdraw from the purchase contract (make a return), with no penalty and without the requirement of due motive, up to 14 (fourteen) days after the delivery of goods. In the event of multiple purchases made by the Client with a single order and delivered separately, the fourteen days shall began with the final delivery. The Clients who do not give a VAT code when registering are considered as “private individuals”.
Clients who wish to make a return must communicate this intention by the aforementioned deadline to this certified email address pec@pec.nardiebanti.it, and also indicate the goods in question, delivery date, and their full name and address.
Returns must be made by the client and received by the Vendor within 14 (fourteen) days of the aforementioned notice of intent to return sent by email to the certified email address. Returned goods must be sent to:
Nardi & Banti Imballaggi srl
Via del Maggino 116/A
55011 Altopascio – Lucca - ITALY
The shipping costs for the return of goods are the sole responsibility of the Client. Pursuant to art. 56 of D. Lgs. N.21/2014, once compliance to the aforementioned binding conditions is ascertained, the cost of the goods will be refunded to the Client within 14 days of receipt of notice of intent to return, and may delayed if the goods in question have not been delivered to the warehouse/headquarters by this deadline.
The right of return/withdrawal from the purchase contract is subject to the following mandatory rules:
The Client can exercise the right of withdrawal exclusively and only for the whole product;
It is not possible to withdraw from the purchase contract for a part of the purchased goods;
The purchased goods must be sent back in the original packaging, complete of all the fittings and documents;
The goods must be returned in perfect condition; damaged, worn and dirty goods will not be accepted;
The returned goods must have the same registration number as the shipped product.
The right of withdrawal lapses if the Client does not return the goods within 14 days of communicating his/her notice of intent to return.
The right of withdrawal lapses also in case of serious default of the returned goods (lack of internal packaging and/or documents and/or original exterior packaging; absence of integral parts and fittings of the product; damage; unsuitable condition for return) and in the event of failure to respect the aforementioned conditions. If the conditions lead to forfeiture of the right of withdrawal, the goods will be returned to the Client without reimbursement.
Exceptions to the right of withdrawal
The right of withdrawal is not valid or pertinent to orders of products with custom-ordered sizes or personalization. For example, this is the case should the Client orders a product with customized dimensions. In this case once the order has been made with relative payment, the Client cannot request the cancellation of the purchase contract and subsequent reimbursement in as much as the Vendor has initiated or completed the process of a product according to the specific requirements of the Client.
> IS IT POSSIBLE TO EXCHANGE A PRODUCT IF IT DOESN’T FIT ME OR DOESN’T WORK FOR ME?
Posted: lug 14, 2016 by admin in RETURNS AND EXCHANGES
Pursuant to the Italian Consumer Code (D. Lgs. n.206/2005), as amended by D. Lgs. n. 21/2014, when the Client assumes the role of Consumer, and therefore a private individual acting for purposes other than professional activity, he/she has the right to withdraw from the purchase contract (make a return), with no penalty and without the requirement of due motive, up to 14 (fourteen) days after the delivery of goods. In the event of multiple purchases made by the Client with a single order and delivered separately, the fourteen days shall began with the final delivery. The Clients who do not give a VAT code when registering are considered as “private individuals”.
Clients who wish to make a return must communicate this intention by the aforementioned deadline to this certified email address pec@pec.nardiebanti.it, and also indicate the goods in question, delivery date, and their full name and address.
Returns must be made by the client and received by the Vendor within 14 (fourteen) days of the aforementioned notice of intent to return sent by email to the certified email address. Returned goods must be sent to:
Nardi & Banti Imballaggi srl
Via del Maggino 116/A
55011 Altopascio – Lucca - ITALY
The shipping costs for the return of goods are the sole responsibility of the Client. Pursuant to art. 56 of D. Lgs. N.21/2014, once compliance to the aforementioned binding conditions is ascertained, the cost of the goods will be refunded to the Client within 14 days of receipt of notice of intent to return, and may delayed if the goods in question have not been delivered to the warehouse/headquarters by this deadline.
The right of return/withdrawal from the purchase contract is subject to the following mandatory rules:
The Client can exercise the right of withdrawal exclusively and only for the whole product;
It is not possible to withdraw from the purchase contract for a part of the purchased goods;
The purchased goods must be sent back in the original packaging, complete of all the fittings and documents;
The goods must be returned in perfect condition; damaged, worn and dirty goods will not be accepted;
The returned goods must have the same registration number as the shipped product.
The right of withdrawal lapses if the Client does not return the goods within 14 days of communicating his/her notice of intent to return.
The right of withdrawal lapses also in case of serious default of the returned goods (lack of internal packaging and/or documents and/or original exterior packaging; absence of integral parts and fittings of the product; damage; unsuitable condition for return) and in the event of failure to respect the aforementioned conditions. If the conditions lead to forfeiture of the right of withdrawal, the goods will be returned to the Client without reimbursement.
Exceptions to the right of withdrawal
The right of withdrawal is not valid or pertinent to orders of products with custom-ordered sizes or personalization. For example, this is the case should the Client orders a product with customized dimensions. In this case once the order has been made with relative payment, the Client cannot request the cancellation of the purchase contract and subsequent reimbursement in as much as the Vendor has initiated or completed the process of a product according to the specific requirements of the Client.
> WHAT DO YOU CHECK AT THE TIME OF DELIVERY?
Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES, RETURNS AND EXCHANGES
Upon delivery of the goods by the courier, the Customer is required to check:
- that the packaging is intact, not damaged or wet or otherwise altered, even in the closing seals (adhesive tape imballoinlegno.it or stretch film torn or ruined).
The goods travel at the risk of the recipient even if sold in free port. The risks deriving from transport are insured. For insurance coverage to be valid, it is an indispensable condition:
- that the existence of any damage or the mismatch in the number of packages must be immediately reported to the courier by a specific note on the delivery note.
- that if the customer finds anomalies on receipt of the product, he will have to accept the product by writing on the document provided (or in an equivalent electronic form): "ACCEPTED WITH RESERVE - NECK COLLECTED", or "ACCEPTED WITH RESERVE + description of the anomaly found".
In order to assert the insurance coverage, it is not sufficient to note IT IS ACCEPTED WITH A RESERVE or ACCEPTED WITH A CONTROL RESERVE, but the reason for the reservation must be explained in detail.
Should the package show visible damage, scratches or any other type of anomaly and the courier refuses to make specific reservations apply, refuse the goods and immediately report the incident to packaging.
Once the courier's document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered.
In the absence of circumstantial reservation, Nardi and banti imballaggi srl (imballoinlegno.it) cannot in any case be held responsible for any anomalies found around the state of the product, after delivery has been made.
SHIPPING AND DELIVERIES
> HOW CAN I FOLLOW MY ORDER?
Posted: feb 8, 2021 in SHIPPING AND DELIVERIES
You can contact us via:
- Email to the address: ordini@imballoinlegno.it
- By phone at 0583 289100 (landline / mobile) or toll-free number 800 593 290 from landline.
- Through chat directly from our website;
- Using the "contact us" form at this link: https://www.imballoinlegno.it/contattaci
- Through our social channels.
> HOW MUCH DOES THE SHIPPING COST?
Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES
The shipping costs are calculated automatically and are based on the dimensions/weight of the goods, the address to which the goods are to be delivered (in Italy the correct province is necessary) and the value of the goods ordered. These costs will be indicated on the website before you confirm your order. It is essential that the customer indicate the full, exact and correct address (including province, when applicable) for delivery. Should the address not be correct and additional costs be incurred as a result, Imballoinlegno.it will consider the customer to be have full and sole responsibility for these extra costs.
The shipping costs are calculated using a semi-deterministic algorithm, to optimize the combination of various goods in the same parcel. It is possible that different costs may be calculated for the same order if done at different times.
The shipping costs include operational costs. We cannot combine different orders in a single shipment. Each order will have its own separate shipping cost.
For the standard price list there is a discount of up to 30% of the order. For the industrial price list, instead, there are no discounts.
> DO YOU SHIP TO OTHER COUNTRIES?
Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES
We ship to these European countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and Hungary.
> WHAT DO YOU CHECK AT THE TIME OF DELIVERY?
Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES, RETURNS AND EXCHANGES
Upon delivery of the goods by the courier, the Customer is required to check:
- that the packaging is intact, not damaged or wet or otherwise altered, even in the closing seals (adhesive tape imballoinlegno.it or stretch film torn or ruined).
The goods travel at the risk of the recipient even if sold in free port. The risks deriving from transport are insured. For insurance coverage to be valid, it is an indispensable condition:
- that the existence of any damage or the mismatch in the number of packages must be immediately reported to the courier by a specific note on the delivery note.
- that if the customer finds anomalies on receipt of the product, he will have to accept the product by writing on the document provided (or in an equivalent electronic form): "ACCEPTED WITH RESERVE - NECK COLLECTED", or "ACCEPTED WITH RESERVE + description of the anomaly found".
In order to assert the insurance coverage, it is not sufficient to note IT IS ACCEPTED WITH A RESERVE or ACCEPTED WITH A CONTROL RESERVE, but the reason for the reservation must be explained in detail.
Should the package show visible damage, scratches or any other type of anomaly and the courier refuses to make specific reservations apply, refuse the goods and immediately report the incident to packaging.
Once the courier's document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered.
In the absence of circumstantial reservation, Nardi and banti imballaggi srl (imballoinlegno.it) cannot in any case be held responsible for any anomalies found around the state of the product, after delivery has been made.
> HOW LONG DOES IT TAKE TO DELIVER?
Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES
Shipments time is:
-
economy pallet service, with delivery within approximately 72 hours (Central-Northern Italy) – 72/96hrs (Central-Southern Italy) – 5/10 days in Europe for parcels of maximum 300cmx160x230h;
-
premium pallet service, with delivery within approximately 24/48hrs (Central-Northern Italy) – 48/72hrs (Central-Southern Italy) – 3/5 days in Europe for parcels of maximum 300cmx160x230h;
-
express-courier service, with delivery within 24/48hrs for parcels of maximum 240x240x220h;
-
Local delivery-service for deliveries to Tuscany and surrounding area with delivery within approximately 48/72 hours, for parcels of maximum 840cmx245x300h.
However, the indicative delivery times will be calculated when the order is created.
> WHAT HAPPENS IF NO ONE IS HOME TO PICK UP THE ORDER?
Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES
Delivery is guaranteed only to the street-level front-door of the address, and the delivery point must be easily accessible for the courier/delivery service. The delivery service will usually call shortly before delivery is made. For orders shipped on pallets with a weight of 50 kg or more we always ask the delivery service to use a truck with a hydraulic tail-lift.
If you require additional porterage services upon delivery, this must be requested in advance, and when available, the relative costs will be quoted and invoiced separately, and is never included in the total order amount.
PAYMENT METHODS
> CAN I PAY WITH C.O.D?
Posted: lug 14, 2016 by admin in PAYMENT METHODS
No, we not accept.
> 1524/5000 WHICH PAYMENT METHODS ARE ACCEPTED?
Posted: lug 14, 2016 by admin in PAYMENT METHODS
You can pay for your order in any of the following ways:
- Bank transfer to the following account:
Account name: Nardi & Banti Imballaggi s.r.l.
Account IDs: IBAN: IT-85-R-05387-70080-000001884047
BIC: BPMOIT22XXX
Bank/Branch name: B.P.E.R - Agenzia di Altopascio (LU)
For payments made by bank transfer, the goods will be shipped once the payment is accredited to our account which is usually within 2-5 working days, depending on the country/bank from which the payment is sent. To avoid an excess waiting period, the Client can send the Vendor an email with a copy of the transfer confirmation page and the order number to the following email address:ordini@imballoinlegno.it
- By PayPal or credit card on our website. These are the credit cards we accept:
- MasterCard
- Visa
- Visa Electron
- American Express
- Postepay
- Carta Si
- Bitcoin (if the Client pays by Bitcoin the Vendor will honor an extra 10% discount on the order total; to obtain this discount the Client must insert the discount code “Bitcoin” to his/her cart before concluding the order).
- Cash at the Vendor’s headquarters for amounts of maximum €499.99; payment can also be made at headquarters by credit card (Visa/Mastercard) or debit card (Maestro or VPay, such as Postepay or Bancomat).