Shipping & Delivery

Shipments are made by:

  • Economic service via BRT courier, Circuito PalletWays or Susa.

  • Fast service via BRT courier, Circuit PalletWays Premium.

  • Collection on site at our office in via del maggino 116 / A Chimenti - Altopascio (LU)- Italy

We ship to these European countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and Hungary.

The shipping costs are calculated automatically and are based on the dimensions/weight of the goods, the address to which the goods are to be delivered (in Italy the correct province is necessary) and the value of the goods ordered. These costs will be indicated on the website before you confirm your order. It is essential that the customer indicate the full, exact and correct address (including province, when applicable) for delivery. Should the address not be correct and additional costs be incurred as a result, will consider the customer to be have full and sole responsibility for these extra costs.

The shipping costs are calculated using a semi-deterministic algorithm, to optimize the combination of various goods in the same parcel. It is possible that different costs may be calculated for the same order if done at different times.

The shipping costs include operational costs. We cannot combine different orders in a single shipment. Each order will have its own separate shipping cost.

Delivery is guaranteed only to the street-level front-door of the address, and the delivery point must be easily accessible for the courier/delivery service. The delivery service will usually call shortly before delivery is made. For orders shipped on pallets with a weight of 50 kg or more we always ask the delivery service to use a truck with a hydraulic tail-lift.

If you require additional porterage services upon delivery, this must be requested in advance, and when available, the relative costs will be quoted and invoiced separately, and is never included in the total order amount.

Shipping Discounts for orders of at least €79!

For every order of more than €79, offers its customers a discount of up to 30% on the total amount of goods ordered!

Details of this offer:

Order amount From €79 to €149* From €149 to €249* More than €249*
Discount offered 10% 20% 30%

*The maximu discount applied do not exceed 30% of the total order amount.

Shipping costs are based on the dimensions and weight of the purchased products, and therefore the proportion of shipping costs to the cost of the goods ordered changes with each order.

The eventual difference exceeding 30% that discounts to the Client will be charged as shipping costs.

On the page where you choose the delivery company the discount offered on shipping will be indicated in red.

Why are the shipping costs sometimes different?

Regardless of the size of the goods ordered, there is a standard rate for shipment by pallet with a minimum surface area of 1.2m2 and a minimum height of 80cm, and the rate is based primarily on volume. This means that the more goods you order for shipment, the less you will pay in shipping costs for each product.

For example the shipment cost for a case of external dimensions of 60cmx50cmx80hcm is similar to the shipment cost of 4 crates of the same dimensions (togheter they measure 120x100x80).

The local delivery-service charges a flat rate for shipments of 8.4mx2.45mx3hm regardless of the contents, so this service is recommended for deliveries to destinations that are relatively close to our headquarters or particularly voluminous.

Small Islands and Venice Lagoon

For orders to be delivered to the Venice Lagoon or to small islands (other than Sardinia and Sicily) there will be a shipping surcharge. Once the order is placed we will request a quote from the transportation company and inform the customer by phone of the additional charge. If the customer chooses to not accept this charge he/she is free to cancel the order without penalty.

Pick up at our Headquarters

All orders can be picked up directly at our headquarters by the customer at no additional charge. We are located at:

Nardi & Banti Imballaggi srl

Via del Maggino 116/A

Chimenti – Altopascio – Lucca

Direct pick-ups can be done from Monday to Friday, from 8am to 12pm and from 2pm to 6pm. Please inform us before coming for a pick-up. You can reach us on email, on our toll-free number 800-593-290 (only from Italy) or if calling from a mobile phone use +39-0583-289100.

Return of goods

For orders of products with custom-ordered sizes or personalization (i.e. printing), we will accept return of goods only if there are substantial discrepancies between the goods ordered and the goods delivered, such a difference in the dimensions.

Partner in shipping

Palletways       Tnt