Frequently asked questions - FAQ

Posted: lug 14, 2016 by admin in RETURNS AND EXCHANGES

Pursuant to the Italian Consumer Code (D. Lgs. n.206/2005), as amended by D. Lgs. n. 21/2014, when the Client assumes the role of Consumer, and therefore a private individual acting for purposes other than professional activity, he/she has the right to withdraw from the purchase contract (make a return), with no penalty and without the requirement of due motive, up to 14 (fourteen) days after the delivery of goods. In the event of multiple purchases made by the Client with a single order and delivered separately, the fourteen days shall began with the final delivery. The Clients who do not give a VAT code when registering are considered as “private individuals”.

Clients who wish to make a return must communicate this intention by the aforementioned deadline to this certified email address pec@pec.nardiebanti.it, and also indicate the goods in question, delivery date, and their full name and address.

Returns must be made by the client and received by the Vendor within 14 (fourteen) days of the aforementioned notice of intent to return sent by email to the certified email address. Returned goods must be sent to:

Nardi & Banti Imballaggi srl

Via del Maggino 116/A

55011 Altopascio – Lucca - ITALY

The shipping costs for the return of goods are the sole responsibility of the Client. Pursuant to art. 56 of D. Lgs. N.21/2014, once compliance to the aforementioned binding conditions is ascertained, the cost of the goods will be refunded to the Client within 14 days of receipt of notice of intent to return, and may delayed if the goods in question have not been delivered to the warehouse/headquarters by this deadline.

The right of return/withdrawal from the purchase contract is subject to the following mandatory rules:

The Client can exercise the right of withdrawal exclusively and only for the whole product;

It is not possible to withdraw from the purchase contract for a part of the purchased goods;

The purchased goods must be sent back in the original packaging, complete of all the fittings and documents;

The goods must be returned in perfect condition; damaged, worn and dirty goods will not be accepted;

The returned goods must have the same registration number as the shipped product.

The right of withdrawal lapses if the Client does not return the goods within 14 days of communicating his/her notice of intent to return.

The right of withdrawal lapses also in case of serious default of the returned goods (lack of internal packaging and/or documents and/or original exterior packaging; absence of integral parts and fittings of the product; damage; unsuitable condition for return) and in the event of failure to respect the aforementioned conditions. If the conditions lead to forfeiture of the right of withdrawal, the goods will be returned to the Client without reimbursement.

Exceptions to the right of withdrawal

The right of withdrawal is not valid or pertinent to orders of products with custom-ordered sizes or personalization. For example, this is the case should the Client orders a product with customized dimensions. In this case once the order has been made with relative payment, the Client cannot request the cancellation of the purchase contract and subsequent reimbursement in as much as the Vendor has initiated or completed the process of a product according to the specific requirements of the Client.

Posted: lug 14, 2016 by admin in RETURNS AND EXCHANGES

Pursuant to the Italian Consumer Code (D. Lgs. n.206/2005), as amended by D. Lgs. n. 21/2014, when the Client assumes the role of Consumer, and therefore a private individual acting for purposes other than professional activity, he/she has the right to withdraw from the purchase contract (make a return), with no penalty and without the requirement of due motive, up to 14 (fourteen) days after the delivery of goods. In the event of multiple purchases made by the Client with a single order and delivered separately, the fourteen days shall began with the final delivery. The Clients who do not give a VAT code when registering are considered as “private individuals”.

Clients who wish to make a return must communicate this intention by the aforementioned deadline to this certified email address pec@pec.nardiebanti.it, and also indicate the goods in question, delivery date, and their full name and address.

Returns must be made by the client and received by the Vendor within 14 (fourteen) days of the aforementioned notice of intent to return sent by email to the certified email address. Returned goods must be sent to:

Nardi & Banti Imballaggi srl

Via del Maggino 116/A

55011 Altopascio – Lucca - ITALY

The shipping costs for the return of goods are the sole responsibility of the Client. Pursuant to art. 56 of D. Lgs. N.21/2014, once compliance to the aforementioned binding conditions is ascertained, the cost of the goods will be refunded to the Client within 14 days of receipt of notice of intent to return, and may delayed if the goods in question have not been delivered to the warehouse/headquarters by this deadline.

The right of return/withdrawal from the purchase contract is subject to the following mandatory rules:

The Client can exercise the right of withdrawal exclusively and only for the whole product;

It is not possible to withdraw from the purchase contract for a part of the purchased goods;

The purchased goods must be sent back in the original packaging, complete of all the fittings and documents;

The goods must be returned in perfect condition; damaged, worn and dirty goods will not be accepted;

The returned goods must have the same registration number as the shipped product.

The right of withdrawal lapses if the Client does not return the goods within 14 days of communicating his/her notice of intent to return.

The right of withdrawal lapses also in case of serious default of the returned goods (lack of internal packaging and/or documents and/or original exterior packaging; absence of integral parts and fittings of the product; damage; unsuitable condition for return) and in the event of failure to respect the aforementioned conditions. If the conditions lead to forfeiture of the right of withdrawal, the goods will be returned to the Client without reimbursement.

Exceptions to the right of withdrawal

The right of withdrawal is not valid or pertinent to orders of products with custom-ordered sizes or personalization. For example, this is the case should the Client orders a product with customized dimensions. In this case once the order has been made with relative payment, the Client cannot request the cancellation of the purchase contract and subsequent reimbursement in as much as the Vendor has initiated or completed the process of a product according to the specific requirements of the Client.

Posted: lug 14, 2016 by admin in SHIPPING AND DELIVERIES, RETURNS AND EXCHANGES

Upon delivery of the goods by the courier, the Customer is required to check:

• that the packaging is intact, not damaged or wet or otherwise altered, even in the closing seals (adhesive tape imballoinlegno.it or stretch film torn or ruined).

The goods travel at the risk of the recipient even if sold in free port. The risks deriving from transport are insured. For insurance coverage to be valid, it is an indispensable condition:

• that the existence of any damage or the mismatch in the number of packages must be immediately reported to the courier by a specific note on the delivery note.
• that if the customer finds anomalies on receipt of the product, he will have to accept the product by writing on the document provided (or in an equivalent electronic form): "ACCEPTED WITH RESERVE - NECK COLLECTED", or "ACCEPTED WITH RESERVE + description of the anomaly found".

In order to assert the insurance coverage, it is not sufficient to note IT IS ACCEPTED WITH A RESERVE or ACCEPTED WITH A CONTROL RESERVE, but the reason for the reservation must be explained in detail.

Should the package show visible damage, scratches or any other type of anomaly and the courier refuses to make specific reservations apply, refuse the goods and immediately report the incident to packaging.

Once the courier's document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered.

In the absence of circumstantial reservation, Nardi and banti imballaggi srl (imballoinlegno.it) cannot in any case be held responsible for any anomalies found around the state of the product, after delivery has been made.